FAQ

We use integrated procurement approaches such as Design-Build and Integrated
Project Delivery (IPD) to ensure efficiency and cost savings.

We leverage our long-standing partnerships in diverse, ethical supply chains to
mitigate disruptions and ensure material availability.

Our products are designed with DfMA principles, ensuring compliance with
regulations and optimizing design and material use for cost control and quality.

Delivery times vary depending on the material and project scope. Generally, glass
orders require 14 business days, balustrading takes 30 business days, and steel products
take 35 business days from the approval of shop drawings.

Yes, we offer professional installation services for all the materials we supply. Our
team ensures that all installations are performed to the highest standards, adhering to
relevant safety and quality guidelines.

Please inspect your order immediately upon delivery. If you find any damage, notify
us within seven days, providing details and photographs if possible. We will assess the
situation and arrange for a replacement or repair as needed.

Architectural and Access provides warranties on all our products, covering
manufacturing defects and material quality. The warranty period and specific terms vary by
product, so please refer to your purchase and/or contract documentation for detailed
warranty information.

Our technical support team is available to assist with any questions or issues you
may have. Contact us via email or phone, and we will provide the necessary support and
guidance.

Yes, we offer comprehensive after-sales services, including maintenance advice, repair
services, and ongoing support to ensure the longevity and performance of our products.